Contact Us – Get Support from Bf Game

We understand that smooth gameplay and secure transactions are important to you. That’s why Bf Game offers responsive and helpful customer support across multiple channels. Whether you’re facing technical issues, have payment queries, or need help understanding a game, we’re here to help 24/7.

Support Channels

You can reach our support team through the following methods:

  • WhatsApp Support: Available 24/7 for quick responses. Our verified WhatsApp number is shown inside your dashboard.
  • Email Support: Send your issue with screenshots or transaction details to support@bfgameindia.net.
  • Live Chat: Available via the mobile app or website for real-time assistance from agents.
  • Help Center: Our knowledge base is regularly updated with common solutions and how-to guides.

When Should You Contact Us?

You are welcome to contact Bf Game support any time for issues including:

  • OTP not received during login or registration
  • UPI/Paytm deposit not credited
  • Withdrawal delay or verification query
  • Account temporarily blocked or flagged
  • Referral bonus not received
  • Game crash or system bugs
  • To report suspicious activity or fraud

Response Times

Our support agents usually respond:

  • WhatsApp: Within 5–15 minutes
  • Email: Within 3–12 hours
  • Live Chat: Instant or within 5 minutes

Support is available in English, Hindi, and regional languages depending on the agent availability.

Information You Should Provide

To speed up issue resolution, please include the following when contacting us:

  • Your registered mobile number or email
  • Game ID or reference number (if applicable)
  • Screenshots of payment or error
  • Brief description of the issue

Escalation Process

If your query is not resolved within the expected timeframe, you can request escalation. Senior support managers will review your ticket and prioritize action. Escalations typically resolve within 24 hours.

Feedback & Suggestions

We also welcome feedback and improvement suggestions. Whether it’s a feature you want, game bugs, or layout issues – let us know. Many new updates in Bf Game come directly from player feedback.

Security and Confidentiality

Our support agents will never ask for your OTP, PIN, or full UPI credentials. Please report any impersonation attempts immediately. We keep all user queries and reports strictly confidential.

Contact Hours

Our official support team operates 24/7 including weekends and public holidays. For high-load times (weekends or large promotions), response times may slightly increase, but your query will be acknowledged and resolved.

Need Help Now?

If you’re currently facing an issue, we recommend starting with the in-app Live Chat for fastest resolution. For transaction-related matters, WhatsApp or Email with screenshots can help our team process the case faster.